ZappWay is powered by large language models (LLM) like OpenAI’s ChatGPT. As powerful as LLMs are, they can sometimes produce inaccurate or out-of-scope answers. This is called “hallucination”.

ZappWay provides multiple mechanisms/features to decrease hallucination.

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Avoid duplicated content

Adding multiple times the same documents/information, even translated should be avoided. Duplicated content can impact the AI Employee’s performance. It is best to add a piece of information only once, whatever the language

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Use GPT-4

Using GPT-4 can help to generate more accurate and truthful responses. This model is also more respectful of the instructions given in a prompt.

The downside of GPT-4 is that it costs more credits and is slower than GPT-4o mini.

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Fine-tune your AI Employee’s answers

Use our latest feature, Fine-tune Answers, to correct an AI Employee’s answer.