1. Introduction
ZappWay, registered at Avenida Brigadeiro Faria Lima, 1811, Esc 1120, Jardim Paulistano, São Paulo/SP CEP 01452-001 (Brazil) takes your privacy seriously and considers it important for your personal data (hereafter “your data”) to be treated with the necessary care and confidentiality at all times. This Privacy Statement explains how our organization uses the personal data we collect from you when you and why. If you have any questions after reading this Privacy Statement, feel free to contact us at support@zappway.ai. To avoid any misunderstandings, we would like to clarify that this Privacy Statement is applicable on the processing of personal data from:- Creators: the person who creates and distributes ZappWay
- Website visitors: persons who visit our marketing landing page
2. What data do we collect
Information we collect from Creators (you hold a ZappWay account and you are using our service) or Website visitors (you are visiting our website).- Electronical identification data: including IP address, device & browser data, and location data;
- Information about your use of our website: including how you ended up on our website and the pages you visited.
- Registration information When you register for an account, we collect your first and last name, username, password, and email address.
- Billing information If you pay for a ZappWay service, we will ask for your billing details, name, address, and financial information depending on your payment method (stored by our payment service provider Stripe)
- AI Employee data We store your AI Employee data for you and provide tools for you to use with respect to this data.
3. How we use your data
ZappWay does not sell personal data to third parties or use it for marketing purposes or for serving advertisements. We have no interest in collecting non-anonymized data from anyone who isn’t a registered user of ZappWay. We only collect your data with your consent or in order to:- Deliver our service to you
- To improve your user experience
- To email you with essential product updates
- To troubleshoot product functionality and fix bugs
- To respond to legal requests or prevent fraud
4. Data we share
We only share your information with our service providers who help us operate our business, in which case those third parties are required to comply with the GDPR framework. You can find a list of sub-processors on our GDPR Page.5. Data retention
If you are a ZappWay AI Employee creator we do not delete the data in your account. You are responsible for the time period for which you store the data. You can delete data in your ZappWay account. If you are a respondent, you will need to ask the creator how long your responses will be stored in ZappWay. We honor all deletions, and all AI Employee data that has been deleted by the AI Employee creator is permanently deleted from our back-ups within 90 days.6. Your data protection rights
As our Privacy Policy states, if you’ve submitted your personal data through a ZappWay AI Employee, the creator of that AI Employee is responsible for this data. ZappWay only processes this data on the creator’s behalf. ZappWay creators can exercise their rights directly with us, but respondents should contact the person or organization that created the AI Employee. If this isn’t possible, please contact us. We’ll help in any way we can.- Rights of the creator:
Right More info How to exercise your right Right of access Creators have the right to learn if data is being processed by the owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the data undergoing processing. Contact us if you want to exercise your right to access the data we store about you, and we’ll be happy to help. Right to rectification Creators have the right to verify the accuracy of their data and ask for it to be updated or corrected. You can manage your account and billing details from your Account settings. Restrict the processing of their data Creators have the right, under certain circumstances, to restrict the processing of their data. In this case, the owner will not process their data for any purpose other than storing it. If you exercise this right, we will store your personal information and will not carry out any active processing unless your issue is resolved. Right to erasure Creators have the right, under certain circumstances, to obtain the erasure of their data from the owner. If you want to cancel your account, you can do that, along with all the AI Employees and responses on it from your My Account page. data can not be recovered, once deleted. If you want us to erase your data, please contact us. The right to data portability Creators have the right to receive their data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another service without any hindrance. You can export AI Employee data from your ZappWay dashboard in CSV format. The right to object Creators have the right to bring a claim before their competent data protection authority. Please contact us if you want to exercise your right to object to the data we store about you, and we’ll be happy to help you.