ZappWay’s Crisp plugin allows you to automate your customer support volume by connecting a ZappWay AI Employee to your Crisp account.

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Features

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Answer Questions

The AI Employee can answer questions related to product information or to any other data provided to the AI Employee via the ZappWay dashboard.

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Mark as Resolved

If the customer is satisfied with the answer, he can mark the conversation as resolved by clicking the corresponding button.

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Smart Human Handoff

When pressing “Request a human operator” the AI Employee will notify all active operators and the AI will be disabled.

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If all operators are offline, the customer will receive a message explaining the situation.

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How to stop the AI

The AI stops automatically when a human operator sends a message to the conversation or manually when the customer clicks “Request a human operator” and some operators are online

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How to re-enable the AI

The AI will be re-enabled if the customer clicks “Re-enable AI” or if an operator enables manually the AI Employee from Crisp’s dashboard

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