# ZappWay - Connect custom data to large language models

## Docs

- [Answer sources](https://docs.zappway.ai/en/agent/answer-sources.md)
- [Conversation file upload](https://docs.zappway.ai/en/agent/conversation-file-upload.md)
- [Debug](https://docs.zappway.ai/en/agent/debug.md)
- [Fine tuning](https://docs.zappway.ai/en/agent/fine-tuning.md)
- [AI Employee](https://docs.zappway.ai/en/agent/get-started.md): Create intelligent AI Employees that automate customer interactions, qualify leads, and provide 24/7 support using your custom data and business logic.
- [Human handoff](https://docs.zappway.ai/en/agent/human-handoff.md)
- [Message suggestions](https://docs.zappway.ai/en/agent/message-suggestions.md)
- [Optimize ai answers](https://docs.zappway.ai/en/agent/optimize-ai-answers.md)
- [Rate limit](https://docs.zappway.ai/en/agent/rate-limit.md)
- [Datastore tool](https://docs.zappway.ai/en/agent/tools/datastore-tool.md)
- [Form tool](https://docs.zappway.ai/en/agent/tools/form-tool.md)
- [HTTP Tool](https://docs.zappway.ai/en/agent/tools/http-tool.md)
- [Lead generation tool](https://docs.zappway.ai/en/agent/tools/lead-generation-tool.md)
- [Mark as resolved tool](https://docs.zappway.ai/en/agent/tools/mark-as-resolved-tool.md)
- [Quick start](https://docs.zappway.ai/en/agent/tools/quick-start.md)
- [Request human tool](https://docs.zappway.ai/en/agent/tools/request-human-tool.md)
- [Building Flows](https://docs.zappway.ai/en/agent/zappflux/flows.md): Learn how to create automation flows and chatbots using the ZappFlux visual drag-and-drop editor.
- [Iframe Integration](https://docs.zappway.ai/en/agent/zappflux/iframe-integration.md): How ZappFlux is loaded within ZappWay and how authentication is managed automatically.
- [ZappFlux](https://docs.zappway.ai/en/agent/zappflux/overview.md): ZappFlux is ZappWay's native flow automation and chatbot engine, accessible directly from your dashboard through seamless integration.
- [Flow Settings](https://docs.zappway.ai/en/agent/zappflux/settings.md): Configure general properties, metadata, custom domains, collaborators, and global integrations for your ZappFlux flows.
- [Analytics](https://docs.zappway.ai/en/analytics/get-started.md): The Analytics page is designed to provide users with comprehensive insights into their AI Employee performance.
- [Authentication](https://docs.zappway.ai/en/api-reference/authentication.md): Demonstration of how to authenticate a request to the ZappWay API.
- [AI Employee - Create](https://docs.zappway.ai/en/api-reference/endpoint/agents/create.md)
- [AI Employee - Delete](https://docs.zappway.ai/en/api-reference/endpoint/agents/delete.md)
- [AI Employee - Get](https://docs.zappway.ai/en/api-reference/endpoint/agents/get.md)
- [AI Employee - Query](https://docs.zappway.ai/en/api-reference/endpoint/agents/query.md)
- [AI Employee - Update](https://docs.zappway.ai/en/api-reference/endpoint/agents/update.md)
- [Datasource - Create](https://docs.zappway.ai/en/api-reference/endpoint/datasources/create.md)
- [Datasource - Delete](https://docs.zappway.ai/en/api-reference/endpoint/datasources/delete.md)
- [Datasource - Get](https://docs.zappway.ai/en/api-reference/endpoint/datasources/get.md)
- [Datasource - Update (⚠️ deprecated)](https://docs.zappway.ai/en/api-reference/endpoint/datasources/update.md): This endpoint allows you to update a Datasource in your Datastore.
- [Datastore - Create](https://docs.zappway.ai/en/api-reference/endpoint/datastores/create.md)
- [Datastore - Delete](https://docs.zappway.ai/en/api-reference/endpoint/datastores/delete.md)
- [Datasource - File Upload (⚠️ deprecated)](https://docs.zappway.ai/en/api-reference/endpoint/datastores/file-upload.md): This endpoint allows to upload a new file to a datastore.
- [Datastore - Get](https://docs.zappway.ai/en/api-reference/endpoint/datastores/get.md)
- [Datastore - Query](https://docs.zappway.ai/en/api-reference/endpoint/datastores/query.md)
- [Datastore - Update](https://docs.zappway.ai/en/api-reference/endpoint/datastores/update.md)
- [Datasource - Upsert (⚠️ deprecated)](https://docs.zappway.ai/en/api-reference/endpoint/datastores/upsert.md): This endpoint allows you to add a new Datasource in a Datastore
- [Contact Management](https://docs.zappway.ai/en/contacts/overview.md): View, organize, and manage every contact captured by your agents, forms, and connected channels.
- [Datasources](https://docs.zappway.ai/en/datastore/datasources.md): Individual pieces of content within your datastores. Upload documents, add websites, or create text entries that power your AI Employee knowledge base.
- [Datastores](https://docs.zappway.ai/en/datastore/get-started.md): Create and manage knowledge bases that power your AI Employees with custom data. Import documents, websites, and structured data to enhance AI responses with accurate, context-aware information.
- [Excel Spreadsheets](https://docs.zappway.ai/en/datastore/train/excel.md): Train your AI with Excel data, tables, and analytics (.xls, .xlsx, .csv)
- [Google Drive](https://docs.zappway.ai/en/datastore/train/google-drive.md): Connect your Google Drive to train your AI Employee with documents, spreadsheets, and presentations
- [Notion](https://docs.zappway.ai/en/datastore/train/notion.md): Sync your Notion workspace to train your AI
- [PDF Documents](https://docs.zappway.ai/en/datastore/train/pdf.md): Train your AI with PDF files - the universal document format
- [PowerPoint Presentations](https://docs.zappway.ai/en/datastore/train/powerpoint.md): Train your AI with PowerPoint slides and presentations (.ppt, .pptx)
- [Text Files](https://docs.zappway.ai/en/datastore/train/text-files.md): Train with plain text, markdown, and code files
- [Website Full Crawl](https://docs.zappway.ai/en/datastore/train/website-full-crawl.md): Crawl and index entire websites for comprehensive AI training
- [Website Single Page](https://docs.zappway.ai/en/datastore/train/website-single-page.md): Extract content from a single webpage
- [Word Documents](https://docs.zappway.ai/en/datastore/train/word.md): Train your AI with Microsoft Word documents (.doc, .docx)
- [YouTube Videos](https://docs.zappway.ai/en/datastore/train/youtube.md): Train your AI with YouTube video transcripts
- [Email Inbox](https://docs.zappway.ai/en/email-inbox/get-started.md): Receive and respond to emails automatically with AI. Configure your email inbox to forward messages to ZappWay where your AI Employees can process and respond intelligently.
- [Gmail](https://docs.zappway.ai/en/email-inbox/gmail.md)
- [Outlook](https://docs.zappway.ai/en/email-inbox/outlook.md)
- [Yahoo](https://docs.zappway.ai/en/email-inbox/yahoo.md)
- [Forms](https://docs.zappway.ai/en/form/get-started.md): Create intelligent forms that collect data, qualify leads, and streamline customer interactions with AI-powered automation.
- [Crisp](https://docs.zappway.ai/en/integrations/crisp.md): Integrate with Crisp live chat to combine **AI Employee** automation with human support. Let your AI handle routine inquiries while your team focuses on complex issues.
- [Instagram](https://docs.zappway.ai/en/integrations/instagram.md): The Instagram integration allows you to connect an **AI Employee** (Agent) to your Instagram Business or Creator account via Meta Instagram Messaging API. Once configured, the AI will automatically respond to incoming Direct Messages (DMs) according to your settings. You can also intervene manually…
- [Langchain](https://docs.zappway.ai/en/integrations/langchain.md): Usage of ZappwayRetriever from langchain
- [Messenger](https://docs.zappway.ai/en/integrations/messenger.md): The Messenger integration allows you to connect an **AI Employee** (Agent) to your Facebook Page via Meta Messenger Platform API. Once configured, the AI will automatically respond to incoming messages according to your settings. You can also intervene manually at any time through the ZappWay Inbox…
- [Shopify](https://docs.zappway.ai/en/integrations/shopify.md): Integrate your AI Employee with Shopify to provide automated customer support, answer product questions, and assist with orders directly in your online store.
- [Slack](https://docs.zappway.ai/en/integrations/slack.md): Bring your AI Employee into Slack channels and direct messages. Automate internal support, answer team questions, and streamline workflows directly within your workspace.
- [Telegram](https://docs.zappway.ai/en/integrations/telegram.md): The Telegram integration lets you connect an **AI Employee** (Agent) to one or more Telegram conversations—private chats, groups, or channels—via the official **Telegram Bot API**. Once configured, the AI automatically replies to new messages according to the workflows you set up in ZappWay, and you…
- [Website](https://docs.zappway.ai/en/integrations/website.md): Add an **AI Employee** powered chat widget to your website. Provide instant support to visitors, qualify leads, and answer questions 24/7 with customizable branding.
- [WhatsApp](https://docs.zappway.ai/en/integrations/whatsapp.md): Connect WhatsApp accounts to ZappWay and enable your AI Employees to automatically respond to incoming messages. Manage multiple sessions with ease.
- [WhatsApp Business](https://docs.zappway.ai/en/integrations/whatsapp-business.md): The WhatsApp integration allows you to connect an **AI Employee** (Agent) to your WhatsApp Business account via Meta’s Cloud API. Once configured, the AI will automatically respond to incoming messages according to your settings. You can also intervene manually at any time through ZappWay’s Inbox in…
- [WordPress](https://docs.zappway.ai/en/integrations/wordpress.md): Install the ZappWay plugin on your WordPress site to add an **AI Employee** chat functionality. Easy setup with full customization options for your theme.
- [Zapier](https://docs.zappway.ai/en/integrations/zapier.md): Connect ZappWay with thousands of apps through Zapier. Create powerful automation workflows with your AI Employees and integrate with your existing tools effortlessly.
- [Introduction](https://docs.zappway.ai/en/introduction.md): Welcome to **ZappWay's** Documentation.
- [Omnichannel](https://docs.zappway.ai/en/logs/overview.md): Centralized workspace to manage, audit, respond to, and analyze all conversations from your agents across every connected channel.
- [Platform Architecture](https://docs.zappway.ai/en/platform.md): Complete architecture reference for the ZappWay platform — monorepo structure, ingestion pipeline, multimodal RAG, vector storage, LLM routing, chat engine, sync orchestration, and all integrations.
- [GDPR / LGPD Compliance](https://docs.zappway.ai/en/privacy/gdpr.md): Learn how ZappWay complies with GDPR and LGPD data protection regulations. Understand your rights, our responsibilities, and how we protect your data.
- [Privacy Policy](https://docs.zappway.ai/en/privacy/privacy-policy.md): Learn how ZappWay collects, uses, and protects your personal data. Our commitment to transparency and data protection under GDPR and LGPD.
- [Terms of Service](https://docs.zappway.ai/en/privacy/terms.md): Understand your rights and responsibilities when using ZappWay. These terms govern your access to and use of our platform, services, and AI Employee infrastructure.
- [API Keys](https://docs.zappway.ai/en/settings/api-keys.md): Generate and manage API keys to integrate ZappWay programmatically with your own systems, applications, and backend services.
- [Billing & Plans](https://docs.zappway.ai/en/settings/billing.md): Manage your subscription, payment methods, and download invoices for your ZappWay account.
- [User Profile](https://docs.zappway.ai/en/settings/profile.md): Manage your personal information, display name, and profile photo on ZappWay.
- [Team & Organization](https://docs.zappway.ai/en/settings/team.md): Manage your organization's identity, invite team members, assign roles, and control seat usage in ZappWay.
- [Excel Spreadsheets](https://docs.zappway.ai/en/train/excel.md): Train your AI with Excel data, tables, and analytics (.xls, .xlsx, .csv)
- [Google Drive](https://docs.zappway.ai/en/train/google-drive.md): Connect your Google Drive to train your AI Employee with documents, spreadsheets, and presentations
- [Notion](https://docs.zappway.ai/en/train/notion.md): Sync your Notion workspace to train your AI
- [PDF Documents](https://docs.zappway.ai/en/train/pdf.md): Train your AI with PDF files - the universal document format
- [PowerPoint Presentations](https://docs.zappway.ai/en/train/powerpoint.md): Train your AI with PowerPoint slides and presentations (.ppt, .pptx)
- [Text Files](https://docs.zappway.ai/en/train/text-files.md): Train with plain text, markdown, and code files
- [Website Full Crawl](https://docs.zappway.ai/en/train/website-full-crawl.md): Crawl and index entire websites for comprehensive AI training
- [Website Single Page](https://docs.zappway.ai/en/train/website-single-page.md): Extract content from a single webpage
- [Word Documents](https://docs.zappway.ai/en/train/word.md): Train your AI with Microsoft Word documents (.doc, .docx)
- [YouTube Videos](https://docs.zappway.ai/en/train/youtube.md): Train your AI with YouTube video transcripts
- [Bubble](https://docs.zappway.ai/en/widgets/chatbot/bubble.md): Install on your Website
- [Reference](https://docs.zappway.ai/en/widgets/chatbot/reference.md): Reference
- [Standard](https://docs.zappway.ai/en/widgets/chatbot/standard.md): Install on your Website
- [Fields](https://docs.zappway.ai/en/widgets/form/fields.md): Form Fields
- [Hosted form](https://docs.zappway.ai/en/widgets/form/hosted-form.md): Hosted ZappWay Form
- [Reference](https://docs.zappway.ai/en/widgets/form/reference.md): Reference
- [Standard Widget](https://docs.zappway.ai/en/widgets/form/standard.md): Embed a ZappWay form using the Standard widget
- [Usage with chatbot](https://docs.zappway.ai/en/widgets/form/usage-with-chatbot.md): Connect a Form to an AI Employee
- [Building Flows](https://docs.zappway.ai/en/zappflux/flows.md): Learn how to create automation flows and chatbots using the ZappFlux visual drag-and-drop editor.
- [Iframe Integration](https://docs.zappway.ai/en/zappflux/iframe-integration.md): How ZappFlux is loaded within ZappWay and how authentication is managed automatically.
- [ZappFlux](https://docs.zappway.ai/en/zappflux/overview.md): ZappFlux is ZappWay's native flow automation and chatbot engine, accessible directly from your dashboard through seamless integration.
- [Flow Settings](https://docs.zappway.ai/en/zappflux/settings.md): Configure general properties, metadata, custom domains, collaborators, and global integrations for your ZappFlux flows.

## OpenAPI Specs

- [api](https://docs.zappway.ai/pt-BR/docs/api.yaml)
- [openapi](https://docs.zappway.ai/api-reference/openapi.json)