> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zappway.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# User Profile

> Manage your personal information, display name, and profile photo on ZappWay.

# User Profile

## Overview

The **Profile** page lets you view and update your personal account information. These settings are global — they are tied to your user identity and apply across every organization you belong to in ZappWay.

**To access your Profile:**

```
ZappWay Dashboard
└── Bottom-left corner → Your Avatar / Name → Profile
    ├── Personal Information (name, email, phone)
    └── Profile Photo (upload, update, remove)
```

***

## Editable Information

### Display Name

Your name is shown throughout the platform wherever your identity is surfaced:

* As the agent label when you take over a conversation in the Inbox
* In conversation assignment notifications sent to teammates
* In audit logs and activity records
* In billing and account-related system emails

**To update your name:**

1. Navigate to your **Profile** page
2. Click on the **Name** field
3. Enter your updated name
4. Click **Save**

### Email Address

Your email is the primary identifier for your ZappWay account and is used for:

* Login authentication
* Billing notifications and invoices
* System alerts and invite emails
* Password reset flows

<Warning>
  For security reasons, your email address is **read-only** and cannot be changed directly from the Profile page. If you need to update your email, contact [support@zappway.ai](mailto:support@zappway.ai) with a request from your current registered address.
</Warning>

### Phone Number

An optional contact number associated with your account. This field is used for:

* Account recovery (if enabled)
* Enterprise support escalations

**To add or update your phone number:**

1. Navigate to your **Profile** page
2. Click on the **Phone** field
3. Enter your number including country code (e.g., +1 555 000 0000)
4. Click **Save**

***

## Profile Photo

A profile photo helps your teammates identify you quickly when reviewing the Inbox, checking logs, or managing conversation assignments.

### Uploading a Photo

1. Navigate to your **Profile** page
2. Click on your current avatar or the camera icon overlay
3. Select an image from your computer
4. The image is processed and updated automatically — no additional save step required

**Supported formats:** PNG, JPG, WebP
**Recommended size:** At least 200×200 px (square images work best)
**Max file size:** 5 MB

### Removing Your Photo

To revert to the default generated avatar:

1. Navigate to your **Profile** page
2. Hover over your current profile photo
3. Click the **delete icon** (trash icon overlay)
4. Your avatar resets immediately to the platform default

<Tip>
  **Keep your name and photo up to date.** When multiple agents work in the same Inbox, a recognizable name and avatar makes it significantly faster to identify who is handling which conversation — especially during high-volume periods.
</Tip>

***

## How Profile Information Is Used

Your profile data is used in the following places across ZappWay:

| Data Point        | Where It Appears                                              |
| ----------------- | ------------------------------------------------------------- |
| **Display Name**  | Inbox conversation assignments, audit logs, team member list  |
| **Email**         | Login, billing receipts, system notifications, password reset |
| **Phone**         | Account recovery, enterprise support                          |
| **Profile Photo** | Inbox agent view, team member list, conversation history      |

***

## Security & Privacy

* Profile information is visible to other members within your shared organizations
* Your email is never shared with third parties outside of what is described in the [Privacy Policy](/privacy/privacy-policy)
* Profile photos are stored securely and served via CDN
* Removing your account deletes all associated profile data — contact [support@zappway.ai](mailto:support@zappway.ai) to request account deletion

***

## Troubleshooting

### Issue: Profile Photo Not Updating

**Symptoms:**

* Uploaded image appears to save but reverts to the old photo
* Photo update spinner never completes

**Solutions:**

1. Verify the image is under 5 MB and in a supported format (PNG, JPG, WebP)
2. Try a different browser or disable browser extensions
3. Clear your browser cache (Ctrl+Shift+R / Cmd+Shift+R) and retry
4. Try compressing the image before uploading

### Issue: Name Change Not Reflecting in the Inbox

**Symptoms:**

* Updated name still shows the old value in conversation assignments

**Solutions:**

1. Confirm the save was successful — look for the confirmation message after saving
2. Refresh the Inbox page (F5 or Ctrl+R)
3. If other team members still see your old name, ask them to refresh their sessions
4. Contact [support@zappway.ai](mailto:support@zappway.ai) if the issue persists after 5 minutes

***

## Support

Need help with your profile settings?

**Contact ZappWay Support:**

* Email: [support@zappway.ai](mailto:support@zappway.ai)
* Include: A description of the issue and your account email address

***

**Last Updated:** March 2026
**Platform:** ZappWay Dashboard — User Profile

***