> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zappway.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation file upload

Users are able to upload files during a conversation with an AI Employee. This feature is useful when users need to share files with AI Employees or with human Support Specialist.

<Note>
  Files uploaded during a conversation are not accessible to other
  conversations. To extend the AI Employee's knowledge for all conversations, use a
  [Datastore](/datastore) instead.
</Note>

<img src="https://mintcdn.com/zappway/4oVALI6FFs2CTuHD/images/conversation-file-upload/1.jpg?fit=max&auto=format&n=4oVALI6FFs2CTuHD&q=85&s=dc4fe51f4272c33397c9fb071c067a01" alt="example 1" width="1002" height="999" data-path="images/conversation-file-upload/1.jpg" />

AI Employees are able to process the following file types:

* text/csv
* text/plain
* text/markdown
* application/pdf
* application/json
* application/vnd.openxmlformats-officedocument.presentationml.presentation
* application/vnd.openxmlformats-officedocument.wordprocessingml.document
* application/vnd.openxmlformats-officedocument.spreadsheetml.sheet
* image/png (Vision compatible model like GPT-5 or Claude 4 required)
* image/jpeg (Vision compatible model like GPT-5 or Claude 4 required)
* image/gif (Vision compatible model like GPT-5 or Claude 4 required)
* image/webp (Vision compatible model like GPT-5 or Claude 4 required)

<Warning>Unsupported file types will be ignored by the AI</Warning>

To reuse an uploaded file use the conversation files dropdown

<img src="https://mintcdn.com/zappway/4oVALI6FFs2CTuHD/images/conversation-file-upload/2.jpg?fit=max&auto=format&n=4oVALI6FFs2CTuHD&q=85&s=52f1db061cbcb0efd61f779786dcd120" alt="example 2" width="1002" height="999" data-path="images/conversation-file-upload/2.jpg" />